Delivery & Returns

FREE Standard Delivery

All Standard Delivery parcels are sent via courier service we aim for this to take between 3-5 working days to arrive. Order to Northern Ireland can take up to 7 working days to arrive. Unfortunately we have been affected by delays in shipping and we apologise for any delays you might experience. If you have not received your delivery after 7 working days, please contact FREE Standard Delivery applies to the majority of UK mainland postcodes.

*Please note: If purchasing an accessory or more than one item within the same order, items may be delivered as separate parcels.


Returning your product because you’ve changed your mind

Customers wishing to return non-faulty goods must also arrange (at their own expense) to return the goods in a saleable condition (including undamaged packaging) to the below address as soon as possible. The goods will be deemed returned when actually received by us;

You can return your item unused and in original condition (including all labels and tags and including your order number) with proof of purchase within 14 days, and once received and checked we will issue a full refund. Please contact the support team via email with any questions.

Instant Brands EMEA
1 Christchurch Way
GU21 6JG

Returning a faulty item

If your product develops a fault please contact us with proof of purchase and a short explanation of issue.

Send us an email at explaining the problem and include the following information:

  • Why you want to return the item, including photos or video of the problem
  • Your Order ID
  • Your name, address, e-mail address and daytime phone number

Costco – The Gourmet range is an exclusive selection of cookers sold exclusively in Costco, due to this exclusivity all requests for returns should be made directly to point of purchase.

Promotional Free Gift

Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. Failure to do this will result in the full Price of the gift being withheld from the refund.

The free book is available exclusively with the purchase of Instant Vortex Air Fryers on this website: It is not applicable to the following product categories: Instant Mechanical Air Fryer, Instant Pot with Air Fryers, Instant Pot Multi Cookers, Accessories, or Spares.

Promotion starts November 1st and is available whilst stocks last.

Please note that the promotion is not valid or applicable to orders made prior to November 1st, 2023.

Bundle Offers

Bundle products are considered as a single unit under our returns policy.
Returns of individual items from the bundle will not be accepted. The whole bundle would need to be returned for a full refund.