Delivery & Returns

FREE Standard Delivery

All Standard Delivery parcels are sent via courier service we aim for this to take between 3-5 working days to arrive. Order to Northern Ireland can take up to 7 working days to arrive. Unfortunately we have been affected by delays in shipping and we apologise for any delays you might experience. If you have not received your delivery after 7 working days, please contact FREE Standard Delivery applies to the majority of UK mainland postcodes.

*Please note: If purchasing an accessory or more than one item within the same order, items may be delivered as separate parcels.

**We do not deliver to the Channel Islands, the Faroe Islands or Europe.


Returning your product because you’ve changed your mind

Customers wishing to return non-faulty goods must arrange (at their own expense) to return the goods in a saleable condition (unused and in original packaging including all labels and tags) within 14 days of purchase. To request a return and obtain the return delivery address, please contact us via the Customer Care form or email The Customer Care team will give you a unique case reference. Please write this clearly on the packaging or label so that we can identify the return as yours. Once received and checked, we will issue a full refund.

Returning a faulty item

If your product develops a fault and you purchased directly through us, please contact us with proof of purchase and a short explanation of issue.

Send us an email at explaining the problem and include the following information:

  • Why you want to return the item, including photos or video of the problem
  • Your Order ID
  • Your name, address, e-mail address and daytime phone number

All non-disposable items are fully guaranteed for a period of 12 months. Please see the relevant product insert for details.

This Warranty extends only to the original purchaser, use of the appliance in the UK and EU and must be purchased by an authorised distributor of Instant Brands. This warranty does not cover appliance use outside of the UK and EU.

Costco – The Gourmet range is an exclusive selection of cookers sold exclusively in Costco, due to this exclusivity all requests for returns should be made directly to point of purchase.

Promotional Free Gift

Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. Failure to do this will result in the full Price of the gift being withheld from the refund.

The free book is available exclusively with the purchase of Instant Vortex Air Fryers on this website: It is not applicable to the following product categories: Instant Mechanical Air Fryer, Instant Pot with Air Fryers, Instant Pot Multi Cookers, Accessories, or Spares.

Promotion starts November 1st and is available whilst stocks last.

Please note that the promotion is not valid or applicable to orders made prior to November 1st, 2023.

Bundle Offers

Bundle products are considered as a single unit under our returns policy.
Returns of individual items from the bundle will not be accepted. The whole bundle would need to be returned for a full refund.